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Author Help Center

Need Help? We're here for you

Welcome to the Help Center for journal authors. Here, you can get help with submitting a paper, checking its progress, signing a license, or troubleshooting a problem.

Help Resources

The Help Center lets you find answers on your own. Visit these pages to find quick answers, useful tips, and clear next steps:

• Using the Wiley Authors dashboard
• Wiley Authors CONNECT login account
• Submitting your manuscript
• Fixing submission errors
• License signing and permissions
• Open access publishing
• Article Publication Charge (APC) payments
• The production and proofing process

Editorial Questions

Before your article is accepted (or receives any final editorial decision), contact the journal’s editorial office directly with questions about the following topics:

• Journal editorial policies
• The peer review process
• The review status of your manuscript

To find journal contact details:

• Go to your Wiley Authors dashboard
• Search for your article and click the title
• On the next page, click “Editorial Contact”
• You will be redirected to the journal’s contact page or the journal’s contact email will be displayed

You can also find contact details on the journal’s homepage on Wiley Online Library.

Production Questions

After your article is accepted, contact your Production Editor if you have questions about the following topics:

• Article proofs
• Production processes
• Production timelines

You’ll receive your Production Editor’s name and email once your proofs are ready for review.

Customer Support

If you have trouble using Wiley Authors, live chat is the fastest way to get help:

• Chat is available 24 hours a day, 7 days a week
• Click “Help” at the bottom right of your screen to start

You can also send a message to our Customer Support team: Contact support

Note: Wiley Authors customer support cannot provide information about the status of your submission. For that, contact the journal’s editorial office.

Don't see what you're looking for?

Use the Help chat on this page, or click here to contact Customer Support